Return & Exchange Policy
At Peptiq Labs, we are committed to providing high-quality research products and ensuring every order is processed with care. Due to the nature of our products, we do not accept returns or refunds once an order has been delivered.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery so we can review your request and assist you with an exchange.
To be eligible for an exchange:
- The item must be unused and in its original packaging.
- You must provide proof of purchase.
- Photos of the damaged item or incorrect product received may be required.
- Exchanges are only available for products that arrive damaged or are shipped incorrectly.
Once your request is approved, Peptiq Labs will provide instructions for completing your exchange.
Non-Exchangeable Items
The following are not eligible for exchange:
- Products that have been opened, used, or altered
- Orders damaged after delivery due to improper handling or storage
- Requests submitted after the 7-day reporting period
- Orders shipped to an incorrect address provided by the customer
- Incorrect orders placed by the customer
Order Accuracy
Please carefully review your order details, shipping address, and product selection before completing your purchase. Peptiq Labs is not responsible for errors made during checkout.
Cancellations
Orders are processed promptly to ensure timely fulfillment. Once an order has been submitted, cancellations cannot be accepted.
Contact Us
If you receive a damaged or incorrect item, please contact our support team at support@peptiqlabs.ca with your order number and details of the issue. We will review your request and work with you on an appropriate resolution.